Refund policy

Returns & Refunds

We want you to be happy with your AfterDusk lighting. If it isn't right, we'll make it right.

30-day returns

You may request a return within 30 days of delivery for unused items in their original condition and packaging.

How to start a return

Email paxtonlinman@gmail.com with your order number and the reason for the return. We'll reply within one business day with return instructions and the return address.

Please don't send items back before contacting us — returns received without prior authorisation may be delayed.

Refunds

Once your return arrives and has been inspected, we'll issue a refund to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card issuer.

Original shipping charges are non-refundable unless the item arrived damaged or defective, or we sent the wrong product. Return shipping is the customer's responsibility except in those cases.

Damaged or defective items

If something arrives damaged or faulty, email us within 7 days of delivery with your order number and photographs of the item and its packaging. We'll replace it or refund it in full, and you won't be asked to pay return shipping.

Orders arriving in separate parcels

Kits often ship from more than one warehouse and may arrive as two or three separate parcels on different days, each with its own tracking. This is normal and nothing has gone wrong.

If any part of your order hasn't arrived within 21 business days of dispatch, contact us and we'll investigate or refund the missing portion.

Cancellations

Orders can be cancelled for a full refund any time before dispatch — usually within 1–3 business days of ordering. Once an order has shipped, our standard return process applies.

Non-returnable items

Items installed outdoors and no longer in resaleable condition can't be returned unless they're faulty. Our 30-day make-it-right guarantee still covers any product that fails in normal use.